SHIPPING & RETURNS

SHIPPING POLICY

Shipping is calculated at just $10 for flat-rate shipping and $15 for express Post Australia wide.

Estimated delivery is between 2 - 10 business days, and 2 - 5 business days for East Cast Metro Areas. 

If you have not received your purchase within this time frame please contact us urgently

Once you have placed your order, you will receive a confirmation email with the address you have provided us. We’ll also let you know that your product(s) will be packed and sent out the next working day. (Please note that if you order on a Friday, your products will be sent out the following Monday - Our factory does not operate over the weekend or public holidays. Keep this in mind when waiting for your order to arrive.)

Once your order has been picked up by the postal service, you will receive a dispatch confirmation. This confirms that your order has left us and is on its way to you. Shortly after being dispatched, you will receive an email from Australia Post with the tracking link to track your order.

RETURN & EXCHANGE POLICY

Unfortunately we cannot offer refunds or exchanges for a change of mind, allergies you may have or if the products are not suitable for you.

If there is something wrong with our products, we will offer a full refund on that product or exchange it for another item, whatever suits you best.

Please get in touch with our friendly customer service team by emailing at hello@lokafoods.au

Allergies can be dangerous, and this is why we disclose all allergenens on our produt packaging and website. We cannot refund or exchange products if they are not right for you.

If you have reieved the wrong order by human error, please email someone in our customer service team at hello@lokafoods.com.au with your order number and error details, and we will rectify this for you as soon as possible. 

Prior to returning any items, please contact our customer service team as we will only accept return items or orders approved by them.

Our terms of business for returning items are as follows:

  • We will not pay for postage if an item has been returned as a result of a mistake made through the ordering process. A re-delivery fee may apply for orders to be resent to the correct address.

  • We do not accept returns for change of mind or if the product is not suitable for you for whatever reason.

  • If you received a damaged item or parcel, we require notification within 2 business days of the recorded delivery date. Please take a photo and send along with your order details to our frinedly customer service team at hello@lokafoods.com.au

  • If you received an item that is not what you ordered, we require notification within 5 business days of the recorded delivery date. Please take a photo of the order that you did receive along with your order details to our friendly team at hello@lokafoods.com.au​ ​

 

PRIVACY POLICY

LOKA Foods stores and uses personal information in order to provide you with good service. We will never sell your information. LOKA Foods is intended for an audience located in Australia only and complies with the relevant privacy legislation for Australia.

LOKA Foods stores standard access logs of all visits to the site. This includes access time, URL, internet address, and browser information.

In general, LOKA Foods will not share your details with any third party unless absolutely required to do so by law.

The exception is third-party providers LOKA uses to provide our services.

Below is a partial (non-exhaustive) list of the third-party providers we use and what information these have access to:

Payment Providers 

LOKA Foods uses eWay. Certain information is shared with this gateway during the completion of your order to capture payment. We may also need to share additional information with them if an order transaction is flagged as suspicious.

Google Analytics

Google Analytics to help us understand how our website is used and therefore Google Analytics stores cookies on our site.

Shipping Providers

LOKA Foods uses Australia Post and other logistics providers to deliver your package. We share delivery address and contact details with them to ensure the fulfilment of your order.

By using our website, you consent to our collection, storage and use of information that we collect from you as described in this Privacy Policy - effective 30/09/2018

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